Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organisations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day—and we’re the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organisation. Adobe is managing explosive growth and finding new ways to harness the potential of its software, people, and culture in a developing digital world.

The Opportunity

We are hiring for a Senior Customer Success Manager to join our ANZ Customer Success team. You will act as a trusted advisor to our customers and build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realise value from their investment.

What you’ll do

• Accountability for Customer’s overall success with Adobe solutions to drive their digital marketing strategies and campaigns to reach their ideal audiences, increasing consumer awareness, driving their online presence and delivering exceptional customer experiences 
• Partner with the Customer to understand their business objectives, define success plans with clear deliverables, and act as the main point of contact throughout the Customer’s lifecycle
• Provide customers with proactive communication, orchestrating the right internal resources, and effectively use the customer engagement model to align, track and evolve customer business goals
• Proactively identify risks to the customer achieving their business goals and develop risk mitigation plans by partnering and collaborating with your supporting ecosystem and team  
• When appropriate, recommend additional Adobe Customer Services needed to drive success
• Effectively network within accounts to achieve successful execution of the customer's strategy and roadmap
• Drive adoption of Adobe products – using data to provide insights and share best practices and progress from baseline through the maturity curve. 
• Work closely with the Sales Executive and consult with other team members (consulting/project management/engineering services/customer support/ technical account managers) to be sure mutual objectives are met in support of the Customer’s success
• Foster innovation, sharing best practices and new ways your customers can leverage Adobe solutions to advance their digital maturity and to capitalise on current and future consumer trends.
• Be the voice of the customer internally at Adobe – sharing process improvements and product feature requests back into the internal ecosystem
• Contribute to the ongoing initiatives of our function to continuously improve our approach to efficiently and effectively secure our customers success
• Be an evangelist of Adobe capabilities across all Clouds

What you’ll need to be successful

• Minimum 10 years relevant work experience
• Proven Digital Marketing experience or software solutions
• Knowledge/ experience in at least one of the Adobe Digital Experience products (or competitor products).
• Passion for customer success
• Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership
• Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders
• Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations
• Ability to prioritise, multi-task, and perform effectively under pressure
• Exceptional organisational, presentation, and communication skills, both verbal and written
• Flexibility to travel regionally
• Positions to be based in Sydney, Melbourne and ACT