Salary Offering $75,566.40 - $81,317.60
This is an Aboriginal and/or Torres Strait Islander designated position, classified under Section 12 Special Measures of the Equal Opportunity Act 2010. This employment opportunity is only available to Australian Aboriginal and Torres Strait Islander people.
Additional Benefits:
- 17.5% Leave Loading
- 5 extra days leave on top of 20 days annual leave
- Only required to work 35 hours per week, any extra hours worked will be calculated as your Time In Lieu (TOIL) – which you may use as additional leave hours
- Access to company vehicles for any work-related trips
- Salary packaging is available via Maxxia
Office Location: Werribee
This role is full-time fixed term until 30th of June 2025
OVERVIEW OF THE ROLE
The CSO is the key cultural interface between Aboriginal Community members, VALS’ lawyers’ and the court. The CSO helps address barriers Aboriginal and/or Torres Strait Islander people face in engaging with criminal, family and civil justice processes. The CSO works as a part of a multi-disciplinary team with lawyers, paralegals and other CSOs and administrative officers. Acting as the interface between clients, lawyers’ and court personnel to support the client to understand and navigate court proceedings and attend court as required, the CSO will assess clients’ non-legal needs
Key Selection Criteria
Hold a certificate, diploma or degree in community services, social work or another relevant field. If does not hold certificate or degree, can demonstrate work experience within the community services sector, and/or, a willingness to obtain a relevant qualification, supported by VALS.
• A demonstrated knowledge of the Victorian legal system.
• An understanding of the legal issues and barriers faced by Victorian Aboriginal communities.
• Demonstrated links to, and experience in engaging the local Aboriginal community.
• Developed written, verbal communication and interpersonal skills including the ability to liaise effectively with clients and provide client service in a professional manner while maintaining confidentiality and discretion.
• Ability to take direction, determine priorities, and manage own workload in order to meet agreed timelines and objectives.
• The ability to work in a multi-disciplinary environment, and as a member of a team, or independently with minimal supervision. • Demonstrated computer literacy skills and proficiency using Microsoft Office and other relevant software
MANDATORY REQUIREMENTS:
On offer of this position, you must provide:
- Copy of your current Employee Working with Children Card.
- You will be required to complete a current Criminal History Police Check.
- Proof of rights to work in Australia, i.e., a copy of an Australian Passport, Birth Certificate, or Immigration VISA documentation
- Current valid Australian Driver’s Licence
HOW TO APPLY:
To apply for this opportunity, please provide:
- A covering letter outlining who you are and why you are suited to this position.
- A statement addressing each of the key selection criteria – applications submitted without a statement addressing the key selection criteria will not be accepted. Please note the key selection criteria is found within the position description.
- Your resume detailing your education and professional experience and two referees.
Please submit your application to jobs@vals.org.au using the subject line: Client Service Officer - West Melbourne
